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December 20, 2010

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In my experience, these 'dysfunctions' are a symptom of something bigger - a lack of a learning culture, no slack time to experiment or learn anything new, management being intolerant of mistakes so that it doesn't pay to try to improve. When management keeps driving the team to meet deadlines and do a certain quantity of work, instead of truly letting teams self-organize, teams will respond in bad ways. When management tells people "Don't ask questions, just do as you're told", when the business management does not have a commitment to quality - how can the team have any kind of trust or commitment? When I see these problems, I look for the answer higher up. Of course, it's very difficult to effect change there.

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